Patron shaming a no-no

Chew on this: A no-drink surcharge is common at some food courts in Penang, but deliberately shaming non-compliant customers is not. — CHAN BOON KAI/The Star

PETALING JAYA: It may not be a common practice to charge someone for not ordering a drink at a kopitiam, but it is certainly not okay for business owners to do so, according to industry players.

Wong Teu Hoon, president of the Malaysia Singapore Coffee Shop Proprietor General Association, stated that all of its members are never encouraged to charge customers who do not order a drink at the coffee shop.