Mandarin-speaking officials start duty at KLIA/KLIA2 to woo China tourists

Ready to assist: A MAHB officer attending to enquiries from a couple from Hong Kong at KLIA2.

PETALING JAYA: Malaysia Air­ports Holdings Bhd (MAHB) has deployed Mandarin-speaking officials at the KL International Airport and KLIA2.

Transport Minister Anthony Loke said two fluent and four basic Mandarin-speaking officials had been placed at strategic spots such as the satellite building, contact pier, immigration arrival and baggage reclaim areas, effective from yesterday.

The daily morning shift starts from 8am to 3pm with the late shift lasting till 10pm, which is the peak hours for arrival flights from China and Hong Kong.

Loke also said MAHB was also communicating with the Han Cultural Centre Malaysia, Inti College and Linton University College to recruit more part-timers to work as such officials in both KLIA and KLIA2.

He said other airport managements in the region were also spending a lot to woo the Chinese.

MAHB acting group CEO Raja Azmi Raja Nazuddin said besides the Mandarin-speaking personnel, a special guidebook in that language would also be published.

Malaysia and China have set 2020 as the Year of Culture and Tourism between the two countries to promote greater people-to-people contact and sustainable socio-economic growth.

China tourist arrivals in Malaysia is booming with a 10.2% growth rate over the past year.

It was revealed that there were 1.009 million tourists from China to Malaysia from January to April 2018, which was a 37.2% increase compared to the same period last year.