AFTER HER Sijil Pelajaran Malaysia (SPM) results came out, Lee Ming Yee* signed up for a degree programme with a private higher education institution she heard of from her friends. After one semester, she found out that it had no operating licence, and was subsequently shut down. Despite continuous pleas, Ming Yee did not get a refund on her fees, and had to start a new programme at a different college.
Such tales of woe are not uncommon among tertiary students. Others may not face such extreme scenarios but may still find discrepancies between what an institution promises and what it delivers. National Accreditation Board (LAN) secretary and general manager Assoc Prof Zita Mohd Fahmi stresses that students should have an inquiring mind when it comes to education.
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