Direct app-roach best for airing local issues

MBSA’s enforcement team together with Fire and Rescue Department personnel inspecting a site to follow up on a public complaint where a fire hydrant was paved over.

EARLIER this year, residents in Cheras went public with their complaints about long-standing issues which they claimed had not been attended to for years.

However, it turned out the residents had not lodged official reports with the local authority, citing their poor language skills and unfamiliarity with online complaint channels as the reasons.