Uncertainty advantage: For businesses seeking to thrive during times of uncertainty, leaders need to treat investments in digital technology as investments.-Photo by LYCS Architecture on Unsplash

TODAY, the business world is beset with many variables that can potentially disrupt a company’s trajectory.

With new and unpredictable challenges looming ahead, having the ability to navigate uncertainty is critical.

One way for companies to remain competitive is to inculcate an “uncertainty advantage”, a term coined by the Boston Consulting Group as the ability to find opportunities in places where others are not looking so they can shore up their organisations by anticipating volatility earlier and spring back faster.

For businesses seeking to thrive during times of uncertainty, leaders need to treat investments in digital technology as investments to unlock build resiliency, seize opportunities, mitigate risks from shifting trends and balance demands with resources for long-term success.

Preparation is key

Leading travel agency in Malaysia, Holiday Tours had migrated from an on-premise server to a hybrid cloud system during the pandemic.

As its full workforce returned to work from the office, Holiday Tours sought to increase its operational agility, but the company’s full-scale onsite data centre operations reflected on its monthly managing and electricity costs.

In addition, Holiday Tours’ office was located in a business park using a single-phase electricity, which meant that any electrical failure could jeopardise the business’ critical systems.

By leveraging on Maxis Business’ managed cloud services, the company has since moved critical functions to an optimised cloud environment with up-to-date security frameworks in place, which safeguards its database and operations.

With up-to-date security frameworks in place and 24/7 support by one of the largest teams of certified cloud experts in Malaysia, Holiday Tours is now better prepared for any eventuality while keeping operational costs manageable.

Staying ahead of the competition

In the travel industry, customer satisfaction and speed to action is key— especially when flight ticket prices are dynamic.

Being able to provide customers with flight information in the shortest time is crucial for sales.

In its ambition to reach out to more customers and move towards an omnichannel approach, Holiday Tours adopted a managed voice solution from Maxis Business, which enabled it to extend an employee’s desk phone to the mobile phone via an app.

This eliminates missed calls, improved customer experience and ensured business continuity, which helps the travel agency to remain competitive.

Managing resources efficiently

Forrester Research estimates that 86% of enterprises have now adopted a cloud strategy, with enterprises using between four and five clouds.

To achieve business agility, companies need to streamline DevOps factories, provide cloud profiles and have the right talent competencies— all of which are difficult and costly to maintain in-house.

To better manage its ICT resources, Holiday Tours turned to Maxis Business to provide end-to-end managed network services from WAN to LAN.

This included managed routers, 24/7 networking monitoring and firewall, cyber security incident reporting through a Security and Network Operations Centre (SNOC) and external penetration testing support.

With a full suite of services and visibility, Holiday Tours is able to utilise valuable internal resources more efficiently while benefiting on the latest solutions from Maxis Business.

The right expertise

To help companies succeed in their digital transformation efforts, Maxis Business offers a range of end-to-end fully managed services that is powered by an adaptive and scalable MEF3.0 certified enterprise-grade network and supported by a growing team of globally accredited and certified ICT experts.

This way, companies have everything they need to deliver transformative results.

Whether it’s strategic ICT advisory, managed network services, cybersecurity or managed cloud, Maxis Business is ready to support your mission to deliver optimal business outcomes.

Scan the QR code to request for a consultation today.

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