Automation threat to workers in sales, services

KRI chairman Tan Sri Nor Mohamed Yakcop noted that the unemployment rate in the country had rose to 5% in April and 5.3% in May 2020 (estimated 770,000 people jobless).

KUALA LUMPUR: Malaysia’s most common occupations, the sales and services workforce, face higher automation risk in light of technological advancement, according to a Khazanah Research Institute (KRI) report.

The report, entitled Work in an Evolving Malaysia: The State of Households 2020 Part II, said this was worrying as sales and services provided 22.6% of total employment in 2019.