Business Process Outsourcing is the next big business, if it is not already. US companies spent US$119bil in outsourcing deals last year, 44% more than in the previous year, and research statistics suggest that such expenditure by European firms will nearly double from US$5.1bil to US$9.6bil by 2008. In the region, Malaysia is seen as the leader, with growth seen at 17% a year compounded between 2002 and 2007. STEPHEN BOEY spoke with industry experts for insights into a business taking the world by storm.
THE banking and financial sector in Malaysia has certainly provided leadership in initiating outsourcing activities, even as early back as in the 1990s, especially in information technology (IT) operations and support areas and, more recently, in business process operations (BPO).
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