WAO services for domestic violence survivors remain available during enhanced MCO

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IN light of the announcement on Thursday (July 1, 2021) of an enhanced movement control order in Malaysia's Klang Valley, the Women’s Aid Organisation’s (WAO) services for domestic violence survivors will remain available throughout the July 3 to July16 period. This includes case consultations (via phone/WhatsApp), counselling (over video), temporary shelter, and other crisis support which can be coordinated remotely. WAO services are free and confidential.

There is an increased risk of domestic violence during the different phases of the MCO and this is reflected in the number of cases reported. From January to May 2021, WAO recorded 1, 247 cases with 625 reported via our hotline and 622 through Tina, WAO’s WhatsApp service. This past week alone, the team has coordinated 12 rescues of survivors from abusive and unsafe environments and is prepared to continue assisting survivors during the latest lockdown period.

We urge neighbours and the public to be extra vigilant. If you witness or suspect domestic abuse, reach out to the survivor when it is safe and advise them to call WAO.

If you or someone you know is experiencing domestic abuse or other forms of gender-based violence, contact the WAO hotline at 03-3000 8858 or the Tina service via SMS/WhatsApp to 018-988 8058 (24 hours). You can also reach out to the Women, Family and Community Development Ministry hotline Talian Kasih at 15999 or, in an emergency, the police by dialling 999. The police are committed to and will continue to aid survivors during the lockdown. You can also visit wao.org.my for information on domestic violence and how to get help.

We thank all frontliners, including the police, welfare officers and hospital workers, for their service during this time.

WOMEN’S AID ORGANISATION (WAO)