Midnight withdrawal ruling is ridiculous

I HAD two fixed deposit certificates with a local bank, bearing the due date of Feb 23.

On the due date, I went to the bank in the morning to withdraw my money.

The teller struggled for a while unable to execute the withdrawal.

Then an officer said there is a new directive from headquarters.

Withdrawals can only be executed at midnight on the due date.

But is the bank open at midnight?

Who would execute my withdrawal at midnight?

Nobody. So, I was told to come back the next day to get my money.

And the bank got to keep my money for free for one day!

I am just a small time senior citizen with my few thousand ringgit in fixed deposit.

But multiply this by the many other bank customers, and it could be a lot of interest-free money for the bank every day.

I wonder if Bank Negara is aware of this and has given its approval? I should write to them next.

Furthermore, there was no official notification of this new procedure.

Is this how the bank treats its customers?

What if I needed the money desperately that day?

The bank has definitely let its customers down.

MS L. M. LOKE

Petaling Jaya