Extra charge for using Touch&Go

I USE Touch&Go for parking in most of the shopping centres in Kuala Lumpur. By using Touch &Go, I do not need to take a ticket.

My intention is to adopt environment-friendly practices whenever possible by not using paper (tickets) and ink (printing).

Unfortunately, whenever I use Touch&Go for parking, I have to pay 10% extra for every transaction and an additional 6% GST.

Since customers using Touch&Go do not need to get

parking tickets, it reduces the cost for car park operators to produce the tickets. In fact, the operators should give a discount to those using Touch&Go because of this.

Why are we being slapped with the extra 10% despite depositing money in the card?

This is not a credit card but a debit card and we must have sufficient money in it if we want to use the service.

Will the authority concerned look into this matter and resolve the situation, please?

CONCERNED CITIZEN

Kuala Lumpur