Good and bad service everywhere

I REFER to the letter “Yes, the grass is really greener elsewhere” (The Star, June 19). I agree with the writer to a certain extent as I have been to Sydney a number of times, staying for as long as two months per trip.

Generally speaking, cashiers in Sydney are very polite and helpful, especially the Caucasian ones. But I have also encountered unfriendly cashiers who, sadly, were Asians.

In Malaysia, I have also encountered very polite and helpful cashiers. Therefore, good and bad service exists everywhere.

In Hong Kong, I experienced both good and bad service. It was only in Japan that I did not encounter poor or impolite service. The bus and taxi drivers in Japan are very polite and friendly.

Family values and training provided at the workplace would determine the attitudes of people in the front line.

Tourism is a very important revenue earner for Malaysia, thus we hope all front-line staff would be given proper training in order to portray a good image of our country. Many organisations simply put their front-line staff to work without giving them proper training.

THOMAS FOO

Subang Jaya