Mavcom: New aviation code to ensure improved customer protection

KUALA LUMPUR: With the minimum standards that ensure the rights of air passengers in the Malaysia Aviation Consumer Protection Code 2016, those travelling by air will have stronger consumer protection in the event of flight delay, loss luggage and other travel woes. The Code came into effect on July 1

Customers would be entitled to meals, limited phone calls and Internet access for delays above two hours, or hotel accommodation and transport for delays above five hours.