Hello, is anybody there?

Ratepayers who spoke to MetroPerak say they feel that the Ipoh City Council complaints counter provides better and friendlier service compared with the e-Aduan portal and WhatsApp hotline.

RATEPAYERS are taking the Ipoh City Council to task over the ineffectiveness of its e-Aduan and complaints hotline on WhatsApp, saying that there is no point in creating such channels of communication if the council does not look into the complaints.

Lecturer Mark Chow said he and his wife have over the past six months lodged three complaints via e-Aduan about two stray dogs, which the say are posing a danger to those living along Lapangan Kinara 3 in Panorama Lapangan Kinara.