(from left to right) Maxis CEO Morten Lundal and head of consumer business Dushyanthan Vaithiyanathan
Lundal also acknowledge the negative feedback on some of its plans, which resulted in a social media outcry of late.
“Lately our call centre and social media have been aligned with many negative opinions on Maxis. Of course this has concerned us,” he said.
He added that the company had been in the process of preparing its offerings but took too much time to add in more features apart from just more data.
“While we were developing these new plans, some individual customers had tailored plans offered to them. This has angered some of you and it also does not fit the company’s commitment to fairness and transparency. We were late in responding to you and we treated individual customers differently and for that we are sorry,” he said.
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