Maybank’s M2u to introduce more online services

Maybank head of community financial services, Malaysia, Datuk Hamirullah Boorhan.

KUALA LUMPUR: Malayan Banking Bhd plans to introduce more online services to further simplify its banking services as well as boost operational efficiency. 

Maybank, which dominates the digital banking space, said on Tuesday online banking has become a trend for people from all walks of life and they are increasingly transacting over this channel. 

Its online banking portal Maybank2u (M2u) records about RM174bil of transactions a year and sees volume of transactions growing by about 30%.

Maybank head of community financial services, Malaysia, Datuk Hamirullah Boorhan said amongst the new services will be the “Quick Touch for Android” to be launched in March. 

This is following the success of Maybank’s Quick Touch for iOS devices which was launched in 2015. 

Hamirullah said this new service allows customers even faster access to check their balances via the M2u app with just a biometric fingerprint scan on their Android devices. 

“We have seen almost 100% adoption of Quick Touch amongst our mobile banking customers who use Apple devices,” he added. 
 
Another service to be launched will address customers' varying degree of online banking acceptance. 

“Soon, customers will have the flexibility to decide the level of functionality they want. Those who want to only view their account details, e-statements and transaction history can choose to have a ‘view only’ service. 

“They can use it to familiarise themselves with online banking before using the full set of transactional capabilities,” Hamirullah said.

The bank now commands 64% of the Internet banking transaction volume and 76% of mobile banking transaction volume in the country.

Maybank said the new services are the real-time Current Account opening as well as instant decisioning for credit cards, Bill Presentment on Mobile, QuickTouch for Android devices and a transaction banking site in Bahasa Malaysia.
 
The new services will enhance customer convenience, and in the case of account opening and card application, significantly reduce the time customers normally spend at branches to have their details recorded, and accounts processed. 
 
For opening of accounts, potential customers will just have to key in their details via M2u and submit them online for straight through processing by the bank. 

They will receive a notification on their mobile phones and simply have to choose which Maybank branch to maintain their account. 

All they have to do then is to present themselves at the branch for the customer due diligence verification before activation of their accounts. 
 
Similarly, applications for new cards, balance transfer and EzyPay Plus can be done online via M2u and they will be processed instantly.
 
The bill presentment service which is currently available for Astro, Celcom, Telekom Malaysia and Tenanag Nasional -- with more corporations expected to be added on - brings the convenience of viewing the bills on mobile devices via M2u. 

Customers can download the bills directly from M2u as well as view the last three bill payments made to the corporations concerned. 

In the near future, once the bill is ready for viewing, M2u customers will get an alert in their mobile phones. This will minimise the possibility of customers missing payment dates or not having the hardcopy bill on hand.   
 
Another feature that has been recently introduced is the ability to transact in Bahasa Malaysia. This feature makes it easier for a larger group of Maybank customers who may not be conversant in English to conduct their transactions online.