KUALA LUMPUR: Bank Muamalat Malaysia Bhd is offering targeted financial assistance to support customers facing temporary financial pressures arising from global uncertainties, including recent developments in West Asia.
In a statement today, Bank Muamalat said the initiative, under its 'Program Bantuan Ketahanan Kewangan Sementara', reflects its continued commitment to stand alongside customers amid current challenges and aligns with the banking industry’s efforts to safeguard Malaysians’ financial resilience.
The programme is built on the bank’s existing financial support framework, offering flexible, responsible, and tailored solutions, particularly for those facing short-term income disruptions who remain financially viable over the longer term.
President and chief executive officer Datuk Khairul Kamarudin said the initiative reflects the bank’s proactive approach to preserving customer well-being while maintaining prudent financial discipline.
"In navigating global uncertainties, including developments in West Asia, Bank Muamalat remains committed to supporting our customers through responsible and compassionate financial solutions.
"This initiative is not merely about providing temporary relief but aims to help customers achieve sustainable financial stability,” he said.
Khairul also mentioned that, as an Islamic financial institution, Bank Muamalat is guided by the principles of 'Amanah' and 'Ihsan', ensuring customer well-being remains a priority.
Under the programme, eligible customers may benefit from various forms of assistance, including rescheduling payment obligations, adjusting payment schedules, potential extensions of financing tenure, and restructuring facilities with revised terms to better align with customers’ current financial capacity.
The bank noted that the programme also offers personalised financial advisory support, encouraging early engagement to identify suitable and sustainable solutions.
The programme is open to individual customers experiencing temporary financial difficulties, such as reduced or lost income, subject to assessment and applicable eligibility criteria.
"This initiative aligns with the banking industry’s ongoing efforts to support customers in managing short-term financial pressures without compromising long-term stability, while contributing to the national agenda to strengthen Malaysians’ financial resilience amid a challenging global economic environment,” Khairul added.
Customers anticipating difficulties in meeting their financial obligations are encouraged to contact Bank Muamalat early to explore available assistance options.
Applications may be submitted via email or at any Bank Muamalat branch nationwide.
For more information, please visit www.muamalat.com.my/RNR or visit any nearest Bank Muamalat branch. - Bernama
