A bus passes a logo of a HSBC Holdings Plc bank branch in London, U.K., on Tuesday, May 2, 2017. HSBC has appeased investors with $3.5 billion of share buybacks, but after five years of declining revenue analysts are looking for evidence the bank is stabilizing its top line when it reports earnings Thursday. Photographer: Luke MacGregor/Bloomberg
Andy Maguire faces a challenge: tasked with upgrading HSBC Holdings Plc’s digital-banking systems, he has discovered that customers are twice as likely to trust a robot for heart surgery than for picking a savings account.
“I do find it slightly odd,” said the chief operating officer of Europe’s largest bank, referring to its survey of more than 12,000 consumers in 11 countries published May 24. Just 7% of respondents would trust a robot with their savings, versus the 14% willing to submit to a machine for heart surgery.
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