Telcos should find ways to reach out to loyal customers

I WRITE to express my grouses over the poor service I’ve been getting from my telco and also to suggest some ways such companies should explore to maintain consumer loyalty.

According to the Statistics Department, 97.5% of Malaysians used mobile phones in 2015. Of this total, 72% used their mobile devices for connecting to the Internet. This shows that from the elders in the kampung to a toddler who can barely speak, most Malaysians are able to operate a smart phone.