FIRST of all, please allow us to thank Professor Datuk Dr Mohd Zainul Fithri for his feedback on the condition of the toilets in KL International Airport (KLIA), “Horrified by stinking airport toilets” (The Star, Feb 2).
We sincerely regret that he had a less than pleasant experience during his recent visit to the airport. We welcome such feedback as we are striving to improve our service in order to transform into a service leader.
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