It pays to know your credit status

I RELUCTANTLY signed up for a life insurance policy through a credit card issued by a finance company after repeated phone calls from the telemarketer. The policy was supposed to be for one year and a monthly instalment of RM33 would be charged to the credit card which had served me well for six years.

A year later, I found that RM33 was still being charged to my card monthly. When I called to ask about this, I was informed that I must write a formal letter to request that the charge be stopped. I was astonished because a verbal agreement over the phone was enough when they signed me up but now that I wanted to cancel, I must write a formal letter.