Customer Steve Hyzny uses the new Scan and Go App on his cell phone while shopping at the Sam's Club Wednesday, Dec. 7, 2016 in Hodgkins, Ill. (Antonio Perez/ Chicago Tribune/TNS)
CHICAGO: Self-checkout is supposed to be a time-saver. But that's before you're admonished about an "unexpected item in bagging area."
Or before you struggle to pick precisely which barcode-free apples are in your cart – Honeycrisp or Gala? Regular or organic? Or before you accidentally hit the button to pay with credit when you meant debit.
