PUTRAJAYA: Members of True Fitness & True Spa can claim up to RM25,000 through the Malaysian Consumer Claims Tribunal (MCCT), said Domestic Trade Cooperative and Consumerism (KPDNKK) Minister Datuk Hamzah Zainuddin.
"The problem with people is that they do not consult us before they sign these agreements. When it closes down suddenly, they now expect the ministry to answer," said Hamzah.
He said the ministry has received many letters from members of the fitness club, adding that the ministry can consider the cases under the MCCT as long as the former members can provide proof of payment and documents proving their membership.
"The maximum we can handle is RM25,000. (For) those who have paid more than RM25,000 each, we can't reimburse that amount. We can only do this much," he said.
On Friday, the fitness chain uploaded a statement announcing that it was shutting down its operations in Malaysia effective June 10.
It said it had ceased all operations of its gyms and spa facilities in Malaysia as it was "no longer financially viable" due to evolving market conditions.
Members received only an e-mail announcing the closure and a contact e-mail address.
The e-mails also said that memberships would be transferred to CHi Fitness.
However, CHi Fitness responded by saying that it is unaware of any such transfer, and that True Fitness had only purchased membership passes