PETALING JAYA: The baggage allowance on Malaysia Airlines’ flights to London, operated by the A380 aircraft, was restored to normal – hours after the carrier had announced that it would not allow checked-in luggage on planes to Europe.
Malaysia Airlines, in a statement, however, said baggage limitations still applied for flights to Amsterdam and Paris both yesterday and today.
With the limitations, passengers were only allowed to bring carry-on luggage (7kg for economy and 14kg for business and first-class). Any checked-in luggage would be sent to the destinations later, it said.
The airlines said it had been able to update its risk management matrix based on new data received, which now allows certain aircraft types to fly a shorter route.
“This is the case with our long-range A380 aircraft to London, which has been able to resume normal services.
“However, baggage limitations still apply on our flights to Amsterdam and Paris operated by the B777 aircraft,” it said.
Malaysia Airlines had cited the longer route over Egypt airspace and unseasonably strong head winds as limiting the airline’s ability to carry baggage in cargo.
It said Europe-bound passengers who had booked to travel between yesterday and tomorrow and wished to reschedule their travel due to the limitation, could do so before Jan 14.
“The following voluntary change policies apply, where tickets will need to be reissued by Jan 14, and travel must begin before Feb 1.
“When rescheduled travel occurs beyond Feb 1, 2016, the change fee will be waived. However, a difference in fare may apply.
“If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket towards the purchase of a new ticket for a period of one year from the original ticket issuance,” the statement read.
It said that a change fee and fare difference would apply for new travel dates and that final travel must be completed by the end of the ticket’s validity.
This only applied to passengers flying to Amsterdam and Paris and not those flying to London as normal baggage allowance had been restored, it said.