Australia fines Telstra $12 million for misleading customers on internet speed


A woman walks past a Telstra store in Sydney, Australia, September 29, 2025. REUTERS/Hollie Adams

(Reuters) -Telstra, Australia's no.1 telecom firm, has been fined A$18 million ($11.87 million) by the Federal Court for lowering internet speed plans for about 9,000 customers without informing them, the country's competition watchdog said on Friday.

Australian telecom firms are facing heightened scrutiny over governance, particularly after Optus' two back-to-back emergency call outages last month affected thousands of customers, with the first outage linked to four deaths.

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