AI is replacing online moderators, but it's bad at the job


The advent of generative AI has led to such impressive advances that many companies are betting that the technology will one day learn to discern good from bad, if they feed it enough examples of each. But according to 13 professional moderators, the AI now relied upon to stop the spread of ­dangerous content, like child sex abuse material or political disinformation, is replacing workers faster than it can learn the job. — Pixabay

Kevin decided on a career in content moderation after his YouTube recommendations took a bewildering swerve.

In 2021, videos appeared on his feed depicting violent attacks by Boko Haram, a Nigerian ­militant group. They were raw and gory, and reminded him of violence he witnessed as a child in Nigeria.

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