Fabian says that citizen lab sessions will be held nationwide at government agencies and ministry offices following the soft launch. — RAJA FAISAL HISHAN/The Star
KUALA LUMPUR: The Digital Ministry will soft-launch the beta test version of an app aiming to centralise digital government services on a single platform this Saturday (Aug 23) during the Program Madani Rakyat event in Nilai.
The beta MyGov app, which has been developed entirely in-house by the National Digital Department (JDN), has been in development since April 2024 and will offer 34 government services at soft launch.
This includes checking personal documents such as MyKad, driver’s licence, road tax, OKU card, traffic summonses, health and immunisation records, as well as booking dental and health screening appointments.
It further aims to integrate more government services, such as driver's licence renewals and requests for MyKad replacements, in the future.
JDN has also collaborated with CyberSecurity Malaysia to develop the app in a secure environment and to ensure security.
Both the app itself and JDN will not possess any sensitive data belonging to Malaysians, instead connecting directly to the relevant agency upon request, following verification, according to Digital Ministry secretary-general Fabian Bigar at a media briefing today (Aug 20).
"Once fully integrated, MyGov will become a true single hub for all government digital services, where citizens can not only view, but also transact, pay, and complete official processes in just one trusted platform.
"Equally important – that's why it took us a while – is data privacy and security," he says.
MyGov also features a chatbot, allowing Malaysians to make specific requests and enquiries on government services.
The chatbot is built using a large language model developed locally in collaborations with a local provider that is trained and hosted in-house by JDN.
Following the soft launch, Fabian says that citizen lab sessions will be held nationwide at government agencies and ministry offices following the soft launch.
He adds that the open sessions will allow the public to provide feedback on the MyGov app’s beta version, and urged Malaysians to share their input to help improve the app in order for it to better meet their needs.
Those keen on testing the app should note that they will need to have a device running on at least iOS 18 or Android 8 in order to install it.
The full launch of MyGov is targeted by the end of the year, but it will depend on public feedback, with the app only exiting its beta phase once it is deemed ready.
