Some 35,000 employees already work in outsourcing, and that could rise to 100,000 within three or four years with the right nudge from the Kenyan government, according to Genesis, a global consultancy. — Pixabay
NAIROBI: In a leafy Nairobi suburb, a Kenyan firm helps foreigners track shoplifters, monitor lung damage from Covid-19 and identify whales – tapping into the outsourcing market's artificial intelligence-boosted boom.
Cloudfactory started in Kenya in 2014, initially doing simple tasks like transcription for overseas clients.
