Google AI search shift leaves website makers feeling ‘betrayed’


Many of the publishers said they have to either shut down or reinvent their distribution strategy, a cycle experts say could eventually degrade the quality of information Google can access for its search results – and to feed its AI answers, which have still at times contained inaccuracies that have made them a poor substitute for publishers’ content. — Photo by Arkan Perdana on Unsplash

In March 2024, website owner Morgan McBride was posing for photos in her half-renovated kitchen for a Google ad celebrating the ways the search giant had helped her family’s business grow.

But by the time the ad ran about a month later, traffic from Google had fallen more than 70%, McBride said. Charleston Crafted, which features guides on do-it-yourself home improvement projects, had weathered algorithm changes and updates in the past; this time, it didn’t recover. McBride suspected people were getting more of their renovation advice from the artificial intelligence answers at the top of Google search. 

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