The feature is only available to users who have activated PB SecureSign. — CHAN BOON KAI/The Star
PETALING JAYA: Public Bank will launch a Caller Authentication feature on Dec 4 to prevent scammers from impersonating customers.
In an email to customers on Nov 20, the company said users calling the customer support and case management helpdesk will be required to confirm their identity through the PB engage My or MyPB app before receiving assistance.
