Customer Experience Representatives Stanley Solis (centre), and other representatives take calls at an Alorica centre, on Aug 19, 2024, in San Antonio. — AP
WASHINGTON: Imagine a customer-service center that speaks your language, no matter what it is.
Alorica, a company in Irvine, California, that runs customer-service centres around the world, has introduced an artificial intelligence translation tool that lets its representatives talk with customers who speak 200 different languages and 75 dialects.
