Ryanair accused of 'invasive' facial recognition use

Noyb said the complaint came from a customer from Spain who booked a Ryanair flight through the Barcelona-based online travel agency eDreams and then received an email from Ryanair requesting her to complete a 'verification process'. — Reuters

VIENNA: A prominent digital privacy campaign group on Thursday (July 27) filed a complaint against Ryanair in Spain, alleging the popular budget carrier was pushing customers to undergo "invasive facial recognition process".

Austria's Noyb said some customers of the Irish no-frills airline were required to go though "a mandatory 'verification process' involving invasive facial recognition" when booking through an online travel agent rather than directly on the company's website or app.