Grab Malaysia reinstates suspended rider after users announce plan to boycott, uninstall app


The company has also apologised to the rider ‘if he felt unjustly treated’ and said the seemingly harsh measure was necessary due to safety concerns. — CHAN TAK KONG/The Star

PETALING JAYA: Grab Malaysia said it has reinstated a suspended rider who was involved in an altercation with two Singaporen men at a petrol station in Johor Bahru recently.

“Upon completion of the investigation (which includes conversations with the said partner), we have since reinstated him,” the company said in a statement on June 22.

Grab Malaysia said that the rider was on the job or in the process of delivering food when the incident occurred. The company said it has also received reports from the public regarding the incident which is related to public safety.

As part of a precautionary measure, the company said it temporarily suspended the rider's account while investigating the matter.

The company has also apologised to the rider "if he felt unjustly treated" and said the seemingly harsh measure was necessary due to safety concerns.

Earlier, a number of netizens took to Twitter claiming that they would boycott Grab Malaysia and uninstall the application after local media reported that the rider involved in the altercation had been suspended.

The rider reportedly shared the suspension news on TikTok on June 21.

According to Johor police investigation, the the incident at the petrol station on June 16 occurred when the rider allegedly reprimanded two Singaporean men for filling up petrol into a jerry can. The incident was recorded on video and went viral on social media.

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