When the AI goes haywire, bring on the humans

FILE PHOTO: Hundreds of shoppers line-up for blocks waiting to purchase supplies at a Costco due to the global outbreak of?coronavirus in Garden Grove, California, U.S., March 14, 2020. REUTERS/Mike Blake/File Photo

OAKLAND, Calif. (Reuters) - Used by two-thirds of the world's 100 biggest banks to aid lending decisions, credit scoring giant Fair Isaac Corp and its artificial intelligence software can wreak havoc if something goes wrong.

That crisis nearly came to pass early in the pandemic. As FICO recounted to Reuters, the Bozeman, Montana company's AI tools for helping banks identify credit and debit card fraud concluded that a surge in online shopping meant fraudsters must have been busier than usual.