Can I talk to a human? Spain presents customer service bill

Spain’s government wants to end those nerve-shattering, one-sided conversations with a computerised answering service by making it obligatory for companies to offer a real, flesh-and-blood customer service worker when so requested by a caller. — People vector created by macrovector - www.freepik.com

MADRID: Tired of speaking to a machine when you call the bank or power company?

Spain’s government wants to end those nerve-shattering, one-sided conversations with a computerised answering service by making it obligatory for companies to offer a real, flesh-and-blood customer service worker when so requested by a caller.