The company said that it aims to reduce downtime to a minimum with its new initiative. — Photo by Kaitlyn Baker on Unsplash
Telekom Malaysia has announced a 24-hour Unifi service restoration guarantee as one of its five new customer service initiatives under the #unificare campaign.
The company said in a statement that it aims to reduce downtime to a minimum with the new initiative. If the company is unable to restore connectivity within 24 hours after an official downtime report was submitted, the affected customer will receive RM50 in billing rebate compensation, which can be redeemed via the myunifi app within 30 days.
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