Customers have complained on social media about longer wait times and higher fares during peak hours as the lack of drivers triggers surge pricing. — AFP
Uber Technologies Inc is suffering from an exodus of UK drivers to other ride-hailing and delivery apps, leading to longer waiting times and frustrated customers.
The App Drivers and Couriers Union found that 49% of drivers in a survey of 1,212 members switched to other sources of income in the last 18 months. Drivers who spoke to Bloomberg News complained about Uber boosting service charges to 25% from 20% for some, prompting many to work as couriers for proliferating delivery businesses, or rivals that charge lower fees, like Bolt Technology OU.
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