Apple to test hybrid work from store and home for retail staff

Apple will begin a pilot programme later this year dubbed ‘Retail Flex’ with a small number of store employees. — AP

Apple Inc plans to test a hybrid in-store and work-from-home arrangement for retail employees, acknowledging that consumers may continue to prefer online shopping even as the pandemic eases, according to people with knowledge of the matter.

The Cupertino, California-based technology giant will begin a pilot programme later this year dubbed “Retail Flex” with a small number of store employees. The arrangement will allow employees to work some weeks at their retail store location and other weeks remotely. From home, workers will handle online sales, customer service and technical support, said the people, who asked not to be identified discussing company policies.