Damaged cables affecting TM customers in the northern states fixed


TM technical teams managed to fix three major cable cuts late night, restoring service for TM customers in the northern states. — Filepix/TM

The three major cable cuts which affected Telekom Malaysia Bhd (TM) customers in the northern region of Peninsular Malaysia have since been fixed, the telco said.

The national telecommunications company tweeted that the cables had been repaired as of 12am, Feb 4.

The company had earlier detected three damaged cables which resulted in Internet disruption and poor experience for Streamyx, Unifi mobile and fibre customers.

It stated that two cables were damaged by a utility company doing excavation work, while the third was damaged by vandals.

The damaged cables were located in Pantai Remis, Sitiawan, Tanjung Malim and Tapah in Perak.

Due to the complexity of the repairs, TM stated it had rerouted traffic to ensure customers experienced minimal service degradation.

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