CIMB restores instant funds transfers for most customers

CIMB Clicks was mostly back to normal including its instant bank transfer feature, though several other functions were still under maintenance. — Bloomberg

Most CIMB customers will now be able to instantly transfer funds via its online banking service again, though some specific functions remain under maintenance.

The bank’s Twitter account @CIMB_Assists was responding to customer queries on the issue, stating that the Instant Bank Funds Transfer (IBFT) feature had been restored on both its CIMB Clicks website and app.

IBFT enables an immediate transfer of funds between different banks, as opposed to Inter Bank Giro (IBG) which can take up to several working days to complete a transaction.

According to the bank’s maintenance page, IBTF was still down “until further notice” for customers making transfers to Bank Simpanan Nasional (BSN).

It recommended that those who were looking to make such a transfer try InterBank Giro (IBG) or DuitNow instead.

As of Friday (Jan 29), its ePayment services – used for credit card, hire purchase and other financing payments – would also be down until further notice.

There was also another planned maintenance works on Feb 3, from 1am to 1.20am.

Earlier in the week, CIMB customers were unable to perform IBFT transactions, which the bank blamed on unusually high traffic.

“Due to the unusually high traffic that we are currently experiencing, we have temporarily disabled the IBFT/Instant Transfer function,” CIMB said in a statement on Wednesday (Jan 27).

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