Celcom confirmed that one of its employees in Sandakan, Sabah has tested positive for Covid-19.
According to a press statement, the employee based at a Bluecube outlet is currently under quarantine and awaiting second test results after showing mild symptoms.
“As an immediate measure and precaution to ensure the wellbeing of Sandakan Bluecube patrons, we have closed the outlet and are working closely with the Ministry of Health to carry out detailed contact tracing and quarantine for all possible close contacts of the employee, which includes all employees, guards, and technicians at Bluecube Sandakan,” the company said, adding that sanitisation as per health and safety guidelines are also being carried out the the outlet.
All employees of Sandakan Bluecube and their family members have also undergone testing for Covid-19 and are currently observing home quarantine.
For customers in Sandakan who may need support for products or services, they can visit other Celcom Certified Partner outlets in the area. Head to Store Locator on Celcom’s website to search for the nearest outlet.
Customers are also urged to reach out via the company’s digital platform, e-store, Celcom Life app or online customer service.
Celcom said it has also implemented ‘Work From Home’ instructions for non-essential service employees in critical Covid-19 zones such as Sabah and Kedah until further notice, as well as locations under the conditional movement control order (CMCO) – namely Kuala Lumpur, Selangor and Putrajaya – until Oct 27.
“For non-critical zones, our employees will continue to operate with a rotational working arrangement to reduce hosting a large number of employees at any one time,” the company added.
Frontliners such as network and Bluecube teams will continue to serve customers on a rotational work schedule basis, according to the telco.
“All facilities, work areas and daily operations will continue to operate with frequent sanitisation works as well as health and safety guidelines and checks.”
Based on information on its website, customers in CMCO areas may experience delay in delivery from the Celcom online shop.