CFM: Telcos should inform customers immediately about service disruptions

Celcom customers faced difficulties accessing voice and data services due to a network disruption which started at around 3pm yesterday (Oct 5), which the telco said was due to an 'unforeseen technical incident'. — AP

The Communications and Multimedia Consumer Forum of Malaysia (CFM) has urged telcos to proactively inform customers if there are network issues affecting their services.

“Consumers should be notified immediately if they are facing service disruption,” CFM deputy chairman Mohamad Yusrizal Datuk Yusoff said in a statement.