Consumer watchdog: Hong Kong classes that shifted to web amid Covid-19 left trail of complaints


From Latin dance at home to truncated language lessons, complaints about extracurricular courses more than double in first five months of year. Some parents found themselves suddenly required to sit with their kindergarten children for the entirety of online sessions. — SCMP

Classes covering everything from English to phonics to dance were the subject of more than 250 complaints after providers demanded students accept online versions amid the coronavirus pandemic rather than provide refunds, Hong Kong’s consumer watchdog has found.

One complaint said a HK$7,200 (RM3,970) Latin dance course had required students to practise their moves in front of a computer screen in their tiny flats, while a 90-minute face-to-face language course was chopped to just 15 minutes online.

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