Maxis released a statement, saying “We have identified the root cause of the recent fibre issue experienced by some of our customers, which was due to our partner’s submarine cable. We are pleased to inform that the service has since been restored. We apologise for the inconvenience.”
Maxis Fibre users tweeted that they are facing issues with the broadband service, with some claiming that they couldn't t access Twitter and connect to gaming servers like Ubisoft's.
On Twitter, the company responded to users, saying the telco is aware of the issue and is looking to resolve the matter.
Website Down Detector received an increasing number of complaints from users starting from 12.53pm yesterday (April 22), hitting the highest – 27 reports – at 9.30pm.
Based on the site's live location map, reports came in from users in the Klang Valley, Seremban, Ipoh, Georgetown and Alor Setar.
Maxis Fibre is a broadband plan with unlimited data priced at RM89 for 30Mbps (megabits per second), RM129 for 100Mbps, RM219 for 500Mbps and RM299 for 800Mbps.LifestyleTech has reached out to Maxis for a statement.
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