The entrance of the Indian office of US multinational customer experience software and services company (24)7.ai in Bangalore. Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to ‘reshore’ jobs and, with AI, to move further away from needing humans at all. — AFP
MUMBAI: Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to “reshore” jobs and, with AI, to move further away from needing humans at all.
Restrictions on normal activity in these countries and others have created a logistical nightmare for the managers of call centres and other back-office operations for foreign corporations.
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