On Feb 28 questions about the coronavirus swirled around Google’s offices. The company was being criticised for YouTube’s handling of hoax videos, a major company conference was cancelled and an employee in Zurich tested positive.
In the midst of this, Chief Executive Officer Sundar Pichai sent a memo reminding thousands of his workers about Google’s important role as a provider of timely and accurate information in uncertain times. "You’ve heard me talk about helpfulness in the context of moments big and small. This is one of those big moments,” he wrote.