BMW owners can now order at-home service, rather than go to a workshop

(2nd from left) Auto Bavaria head of after sales Desmond Cheah and (2nd from right) supervisor technician Boo Yi Ping posing with their technicians and the i-service vehicle on the right. — Auto Bavaria

Can’t be bothered to drive your BMW to the workshop? Car owners can now order technicians to their door through an app.

The Auto Bavaria app, by the eponymous Malaysian BMW authorised dealer representative, has an i-service feature that enables users to call service people to their location for various scheduled maintenance services including changing their battery, oil, brake pad and tyres, as well as tyre rebalancing.

The service staff can come to the user’s home or office, as long as it's within a 40km radius from an Auto Bavaria dealership in Klang Valley.

Users will receive a cost estimate, including itemised costs for parts and labour, before they order the service.

Once ordered, the Track and Chat feature lets users track the location of the i-Service vehicle and the estimated time of arrival.

Auto Bavaria managing director Vi Thim Juan said the i-service vehicles are manned by experienced and qualified technicians and use only BMW genuine parts.

He added that the app was part of the company’s commitment to after sales service and ensuring their customers’ peace of mind.

The app can also be used to check the vehicle’s service history, book service appointments, then view the service progress and make payment.

Auto Bavaria i-Service operates six days, from 9am-5pm on Mondays to Fridays and 9am-12pm on Saturday. The service is not available on Sundays and public holidays.

The i-Service is expected to be rolled out beyond the Klang Valley in the near future.

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