Pioneering app provides roadside assistance service to Cambodian drivers


  • Mobile apps
  • Thursday, 27 Feb 2020

The KAC mobile app is handy to have if you have a flat tyre or if your car breaks down in Phnom Peh in Cambodia. — ANN

CAMBODIA: Tep Sareth got a flat tyre while driving his car at night. With no garage in sight, he started asking people on the road for help to change the wheel. He finally found someone, but it set him back US$10 (RM42).

"It was a difficult situation since I didn’t know how to change a tyre. I had to wait for a long time and finally was forced to pay quite alot of money,” he said, explaining that this experience inspired him to help people that find themselves in similar situations.

The 39-year-old says Cambodia does not have road service like Australia or the United States.

"In Cambodia, we only have people that go around fixing tyres and car garages. We lack proper road service as you would find in the United States, Australia, and Europe,” he says.

"I lived in Australia for two years, and I used this service. I thought my country will also have great demand for it,” said Sareth, who has worked in the automotive industry for more than 10 years.

In 2018, Sareth launched the Khmer Automobile Club (KAC), the first emergency roadside assistance service in the Kingdom.

"Having a flat tyre is not only annoying – it can also be very dangerous,” Sareth told The Post. "Changing the tyre yourself can be fairly straightforward, but if you prefer to kick back and relax, then you can give us a call, and we’ll send our technician.”

KAC provides six services: fixing engine problems, changing flat tyres, bringing petrol if you run out, jump-starting the vehicle, unlocking the vehicle and towing.

"If your battery is dead, we jump-start your vehicle. If you get a flat tyre, we will change it for you. If you leave your key inside, we help you open the car. If your engine stops working, we will fix it,” Sareth says. "If the problem can’t be fixed on the spot, we will tow the vehicle to any garage you choose. Finally, if you run out of petrol, we will bring some to you.”

To expand the reach of the service, Sareth launched the KAC App, available now at the Play Store and the App Store. To become a KAC member, users pay a US$25 (RM106) yearly fee. This grants them access to all six services offered by the organisation.

"Members that use the KAC App get special promotions and updates,” says Sareth.

Non-members pay every time they request a service, which usually means they end up paying more than registered members, Sareth explains.

"Non-members don’t need to register but can still use any of our services, each having a different price. If they are using the app, they will be asked to input their name and plate number,” he says, explaining that payments can be made remotely using a credit card or directly to the technicians.

After requesting a technician, users can expect to wait for about 45 minutes, depending on their location and traffic.

"Our technicians will always find the user, no matter where they are,” Sareth says, noting that they have served over 1,000 people since launching in 2018.

KAC covers only the Phnom Peh metropolitan area, but Sareth has plans to expand the service to some provinces by late 2021 or early 2022.

The most common problems Cambodians face on the road are flat tyres, dead batteries and getting locked out of their cars, Sareth notes.

"Flat tyres are common because the roads here are not in good condition,” he says.

KAC is located inside the PL&L Building Center, #431, Street 230, Tuol Kork, Phnom Penh. For more information, visit their Facebook page@RoadsideCambodia or website. – The Phnom Penh Post (Cambodia)/ANN

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