Delta aims to make its airline app the latest travel concierge


A CES attendee reacting as she experiences the ease of lifting a 50-pound case with the Guardian XO, a dexterous robotic systems, from Sarcos in the Delta booth during CES 2020. The airline is testing the battery-powered robotic exoskeleton designed to enable workers to lift up to 200 pounds repeatedly for up to eight hours without strain or fatigue, Delta said. — AFP

Delta Air Lines Inc is creating its own version of a "digital concierge” to tie customers more tightly to the carrier for travel needs ranging from navigating traffic to booking a hotel.

An improved mobile app will allow travelers to arrange rides to the airport, stay on top of weather and traffic changes, get customised directions through unfamiliar airports and receive notifications when their seat is ready to board, chief executive officer Ed Bastian said at the CES technology trade show in Las Vegas on Jan 7.

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