Listening in? How voice assistants lost their innocence in 2019


Recordings made after accidental activations are especially problematic from a privacy standpoint, since they capture matters not meant for the voice assistant. — Amazon

People weren't happy to discover in 2019 that companies like Amazon and Apple had staff listening to their conversations with Alexa and Siri. Listening in is necessary to make the service better, say companies, but does that mean privacy has to be sacrificed?

Voice assistants seem to be everywhere these days, whether tucked away in Amazon's Echo smart speakers or deeply baked into Apple's iPhone. Some say they seem futuristic, others that it's half-baked gimmickry.

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Voice Assistants , Alexa

   

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