Disney+ adds 'continue watching' feature that was removed after launch

  • Disney+
  • Thursday, 28 Nov 2019

In the Disney interface, 'Continue Watching' appears as a new row underneath originals. — AP

LOS ANGELES: Disney+ now lets you pick up where you left off watching a TV show or movie – a table-stakes feature for any streaming service that Disney had removed shortly after Disney+'s debut two weeks ago as it worked to fix glitches.

The feature is now available on Disney Plus after the "Continue Watching" feature began rolling out Nov 26, as spotted by 9to5Google and CNET.

In the Disney+ interface, "Continue Watching" appears as a new row underneath originals. The update doesn't require a new app download, as the streaming service is implementing the feature on the server side. As you would expect, "Continue Watching" works across platforms – so if you pause The Mandalorian on your connected TV device, you are able to resume playback on a mobile phone, for example.

Kevin Mayer, chairman of Disney's direct-to-consumer and international division, said last week at the Code Media conference that developers had temporarily disabled Continue Watching and other features while engineers fixed the Disney+ app. Mayer acknowledged that the snafus for Disney+ out of the gate "had we to do with the way we architected the app".

The problems prevented many users from logging in and caused a flood of support inquiries to Disney+'s customer service that resulted in long wait times. On launch day, some users had complained that they were unable to access certain Disney Plus features, including the Watch List and setting up profiles. – Variety/Reuters

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